Each organization operates within its own Auclio environment, referred to as a tenant.
Your Auclio tenant address #
Your login address is specific to your organization and typically follows this format:
https://yourcompany.auclio.com
Auclio identifies your tenant from that address – use the address your administrator gave you.
How to log in #
To log in:
- Open your organization’s Auclio address in a web browser.
- Wait for the sign-in page to appear.
- Enter the email address associated with your Auclio account.
- Enter your password.
- Select Sign in.
- Complete any additional verification step your organization requires.
Auclio returns you to the address you started from and opens your applications.
The exact appearance may depend on how your organization has configured and branded it.
What you see after logging in #
What you see first depends on your access.
If you have access to more than one application, or you are a tenant administrator, Auclio opens the tenant homepage. It lists every application available to your account, with your organization’s logo and a welcome message above it.
If you are not a tenant administrator and you have access to one application, Auclio skips the homepage and opens that application directly. An application administrator is treated as an ordinary user here, because the per-application administrator role only applies once you are inside that application.
The applications and administrative options you can access depend on your assigned permissions.
See Navigate the Auclio interface for detailed instructions on the homepage, application navigation, and settings.
Authentication options #
Auclio does not store passwords itself. Sign-in, password rules, and multi-factor authentication are handled by the identity server behind your tenant. An administrator can set a new password for a local account from the Users area of tenant settings with Change password, but Auclio passes it straight to the identity server. Two arrangements are common.
With direct sign-in, you enter the email address and password of your Auclio account on the sign-in page. Your administrator creates the account and sets the initial password, and may require you to change it the first time you sign in.
With federated sign-in, your tenant is connected to your organization’s existing directory, such as Microsoft Entra ID. Selecting your Auclio address takes you to your organization’s usual sign-in page, and you use the same credentials as for your other work systems. In this arrangement your administrator cannot change your name, set your password, or delete your account from inside Auclio. The server rejects all three for a federated account, because your directory owns those details.
Your administrator can tell you which arrangement your tenant uses.
Signing out #
To sign out, select your avatar in the top-right corner and select Logout at the bottom of the panel.
Sessions also expire on their own. If your session expires while you are working, Auclio returns you to the sign-in page and brings you back to the same place once you have signed in again.
If you cannot log in #
Check that:
- you are using the correct tenant address;
- your email address is entered correctly;
- your account has been created and activated;
- your browser allows the required sign-in process;
- your browser is not blocking cookies or third-party redirects for the sign-in page;
- you are using the correct authentication method.
If your organization uses federated sign-in, also confirm that you can sign in to your other work systems. A problem there will prevent Auclio sign-in as well.
If the issue continues, contact your Auclio administrator or support team and provide:
- your tenant address;
- the email address you use to sign in;
- a screenshot or exact text of the error message;
- the approximate time when the issue occurred;
- the browser and operating system you are using.
